Published policies
- Privacy PolicyEveryoneHow Shipr collects, uses, shares, and protects personal information across the driver app, the organization portal, and our services — and the choices and rights you have.
- Terms of ServiceFor businessesThe agreement between Shippers and Shipr for booking local deliveries through the Platform — acceptance, your Fleet and the Shipr Marketplace, prohibited shipments, pricing, refunds and disputes, liability limits, and your responsibilities as a business customer.
- Fees & Pricing PolicyEveryoneHow Shipr calculates delivery fares, what additional fees may apply, how Drivers are paid, how refunds and cancellations are handled, and the monthly Fleet plans.
- Lost or Damaged Package Liability PolicyFor businessesHow Shipr covers the goods in a shipment against loss or damage — the tiered declared-value coverage and fees, what is excluded, and how to file a claim.
- Driver Independent Contractor AgreementFor driversThe terms under which independent Drivers provide delivery services on the Shipr platform — covering the contractor relationship, eligibility and background checks, compensation, expenses, insurance, and taxes.
- Driver Eligibility & Screening PolicyFor driversWhat it takes to become and remain a Shipr Driver — minimum requirements, criminal-background and driving-record standards, how applications are reviewed and denied, identity verification, and vehicle and insurance requirements.
- FCRA Disclosure & AuthorizationFor driversThe federal Fair Credit Reporting Act disclosure and your written authorization for Shipr to obtain background and motor-vehicle reports through a consumer reporting agency to confirm your eligibility to drive.
- Driver Deactivation & Appeals PolicyFor driversWhen and why Shipr may suspend or deactivate a Driver, the notice you receive, and how to appeal — including a 14-day appeal window, independent review of every decision, and a full audit trail of each account-state change.
- SMS / Text Messaging Consent PolicyEveryoneThe only text messages Shipr sends today (one-time sign-in and verification codes), message rates, how to stop them, and how we handle your mobile number.
- Marketplace Conduct & Nondiscrimination PolicyEveryoneHow everyone on Shipr is expected to treat each other: no discrimination in choosing, starring, rating, or accepting work, safety and respect at every handoff, and how to report a concern.
- Service ProvidersEveryoneThe service providers that process personal information on our behalf to run Shipr, what each one does, and the information involved.
- Website Privacy & Cookie NoticeEveryoneWhat our public website collects, why it uses no cookies or tracking, how contact-form inquiries are handled, and how we respond to Do Not Track and Global Privacy Control signals.
- Website Terms of UseEveryoneThe terms for using our public website: beta status, sample data in product images, ownership of site content, acceptable use, and the limits of our responsibility.
- Accessibility StatementEveryoneOur accessibility goal for the website, organization portal, and driver app, where we are today, and how to tell us about a barrier or get information another way.
- Security & Vulnerability Disclosure PolicyEveryoneHow to report a security vulnerability in Shipr, the rules for testing, what we will do in response, and our good-faith safe harbor for researchers.
- Copyright & DMCA PolicyEveryoneHow to report content you believe infringes your copyright, how to respond if your content was removed, and our repeat-infringer rule.