Fees & Pricing Policy

This Fees & Pricing Policy explains how Shipr LLC ("Shipr," "we," "us," or "our") prices deliveries on the Shipr platform, what fees may apply to an order, how independent Drivers are compensated, and how refunds and cancellations are handled. It applies to businesses that arrange deliveries ("Shippers") and to the independent Drivers who complete them.

The price that applies to any order is always shown on the quote before you authorize it. The specific rate constants used in the fare formula — the base fare, the per-mile and per-minute rates for the vehicle you select, the multi-stop rate, and the wait-time rate — are set by Shipr and may change to reflect current market and operating conditions. For that reason this Policy describes how each amount is calculated rather than listing fixed dollar figures, except where a fixed amount is set by this Policy (the minimum fare, the flat platform fee, the percentage fee, and the free wait-time window).

Every order is priced from a single formula. The fare subtotal is the greater of the minimum fare or the sum of the fare components for the vehicle you selected, after that sum has been adjusted by the surge multiplier:

Each variable in the formula means:

• Base — a fixed starting amount for the vehicle you selected (Standard Car, SUV, Pickup Truck, Cargo Van, or Sprinter Van).
• Per-mile rate × miles — the distance component for that vehicle, based on the miles traveled for the route.
• Per-minute rate × minutes — the time component for that vehicle, based on the estimated duration of the route.
• Multi-stop fee — an additional charge for each stop beyond the first two (see Section 4).
• Wait-time fee — detention charged after the free wait window has elapsed at a stop, at a flat per-minute wait rate that does not vary by vehicle (see Section 4).
• Surge multiplier — a demand-based multiplier that is set to 1.0 at launch (see Section 5).

The vehicle you select also determines the minimum driver vehicle class the order is offered to. The resulting fare subtotal is the figure from which Driver compensation and Shipr fees are calculated (see Section 6). The amounts that apply to your specific order always appear on the quote before you authorize it.

Every order is subject to a minimum fare of $20.00. If the calculated fare components for an order total less than the minimum, the fare subtotal is set to the $20.00 minimum. The minimum fare ensures that short or low-distance orders remain viable for the Drivers who complete them.

Beyond the base, distance, and time components, the following fees may apply to an order. Where a fee applies, it is included in the quote you authorize.

Shipr may apply demand-based pricing multipliers during peak periods of high demand or limited Driver availability. When a demand multiplier applies, it is reflected in the quote and shown to you before you authorize the order, so the price you authorize is the price that applies.

At launch, the surge multiplier in the fare formula is fixed at 1.0, meaning it has no effect on the fare subtotal. The surge multiplier is nonetheless reserved as part of the formula and is itemized on receipts so that pricing remains transparent if and when demand-based multipliers are activated.

Drivers are paid from the fare subtotal, less the fees Shipr charges for operating the platform. Driver earnings for an order are calculated as the fare subtotal minus Shipr fees, where Shipr fees consist of a percentage fee of 10% of the fare subtotal plus a flat platform fee of $4.00.

• The vehicle rate card is part of the fare subtotal, so the Driver shares in it.
• Any added-insurance fee is not part of the fare subtotal; it is retained in full by Shipr and is not shared with the Driver.
• Tips: a customer may add an optional tip after a delivery is completed. One hundred percent of every tip is paid to the Driver — Shipr keeps no portion of it — and tips are in addition to, not part of, the fare subtotal and the earnings split described above.

Payouts

Driver earnings are settled to the Driver’s connected payout account on Shipr’s standard payout schedule at no charge. As an optional convenience, a Driver with cleared earnings may request an instant cash-out to receive available funds sooner; instant cash-outs are subject to a flat fee of $0.50 per cash-out, which is deducted from the amount transferred. Standard scheduled payouts remain free, and using instant cash-out is always the Driver’s choice.

Illustrative example

The following example shows how an order with a $52.00 fare subtotal is split. The figures are illustrative only; the amounts that apply to a given order depend on that order’s fare subtotal.

You may request a full self-serve refund within 7 days of an order through your account. After the 7-day window has passed, refund requests are handled through a formal dispute process rather than self-serve. The table below describes how refunds are determined for common scenarios.

Cancellations are handled differently depending on who cancels and when. The rules below apply once a Driver has accepted an order; an order that is cancelled before any Driver has accepted it is not subject to a cancellation fee.

These cancellation outcomes also inform how a refund is calculated when an order does not complete (see Section 7).

We may update this Policy from time to time. When we make material changes, we will update the effective date above and, where appropriate, provide additional notice. The pricing that applies to any individual order is always the pricing shown on that order’s quote at the time you authorize it.

If you have questions about fees, pricing, a charge, or a refund, contact us at support@shiprsolutions.com.