Fees & Pricing Policy

This Fees & Pricing Policy explains how Shipr LLC ("Shipr," "we," "us," or "our") prices deliveries on the Shipr platform, what fees may apply to an order, how independent Drivers are compensated, and how refunds and cancellations are handled. It applies to businesses that arrange deliveries ("Shippers") and to the independent Drivers who complete them.

This Policy prices deliveries carried by Marketplace Drivers — the independent Drivers who use Shipr to find delivery work. A delivery covered only by your organization's own Fleet has no Shipr charge (its quote is $0), and Shipr does not pay the Fleet driver for it: your organization pays its Fleet drivers itself, outside Shipr. Your use of your own Fleet is priced instead by your organization's monthly Fleet plan (Section 9). A delivery offered to your Fleet first and then to Marketplace Drivers is priced and charged under this Policy, and refunded in full if a member of your Fleet completes it (Section 7).

The price that applies to any order is always shown on the quote before you authorize it. The specific rate constants used in the fare formula — the base fare, the per-mile and per-minute rates for the vehicle you select, and the multi-stop rate — are set by Shipr and may change to reflect current market and operating conditions. For that reason this Policy describes how each amount is calculated rather than listing fixed dollar figures, except where a fixed amount is set by this Policy: the minimum fare, the flat platform fee, the percentage fee, the drive-back rate (50%), the free drive-back allowance (15 miles), and the Fleet plan prices and limits (Section 9).

Every order is priced from a single formula. The fare subtotal is the greater of the minimum fare or the sum of the fare components for the vehicle you selected, after that sum has been adjusted by the surge multiplier:

Each variable in the formula means:

• Base — a fixed starting amount for the vehicle you selected (Standard Car, SUV, Pickup Truck, Cargo Van, or Sprinter Van).
• Per-mile rate × billable miles — the distance component for that vehicle. Billable miles are the miles driven for the route plus the Driver’s drive back to the route’s first stop (normally your pickup). Every mile of the route is billed at the full per-mile rate, except the homeward share of the final leg (from the second-to-last stop to the last stop), which is billed at 50% of the per-mile rate. The homeward share is how much closer, in straight-line distance, the last stop is to the first stop than the second-to-last stop is, as a proportion of the straight-line distance between those two stops (between 0% and 100%): a final leg that ends at the first stop is billed entirely at 50%, and a final leg that brings the Driver no closer to the first stop is billed at the full rate. If the route ends away from its first stop, the first 15 miles of the Driver’s empty drive back are free and each mile beyond them is billed at 50% of the per-mile rate.
• Per-minute rate × billable minutes — the time component for that vehicle, based on the estimated duration of the route and treated the same way as miles: the same homeward share of the final leg’s estimated minutes, and the estimated minutes of the empty drive back in proportion to the miles charged beyond the free 15, are billed at 50% of the per-minute rate.
• Multi-stop fee — an additional charge for each stop beyond the first two (see Section 4).
• Surge multiplier — a demand-based multiplier that is set to 1.0 at launch (see Section 5).

The vehicle you select also determines the minimum driver vehicle class the order is offered to. The resulting fare subtotal is the figure from which Driver compensation and Shipr fees are calculated (see Section 6). The amounts that apply to your specific order always appear on the quote before you authorize it.

Every order is subject to a minimum fare of $20.00. If the calculated fare components for an order total less than the minimum, the fare subtotal is set to the $20.00 minimum. The minimum fare ensures that short or low-distance orders remain viable for the Drivers who complete them.

Beyond the base, distance (including the drive back), and time components, the following fees may apply to an order. Where a fee applies, it is included in the quote you authorize.

Shipr may apply demand-based pricing multipliers during peak periods of high demand or limited Driver availability. When a demand multiplier applies, it is reflected in the quote and shown to you before you authorize the order, so the price you authorize is the price that applies.

At launch, the surge multiplier in the fare formula is fixed at 1.0, meaning it has no effect on the fare subtotal. The surge multiplier is nonetheless reserved as part of the formula and is itemized on receipts so that pricing remains transparent if and when demand-based multipliers are activated.

This Section applies to Marketplace work. Fleet drivers are paid by their organization for Fleet work, outside Shipr: Shipr pays nothing for a Fleet delivery, takes no fee from it, and does not accept tips for it.

Drivers are paid from the fare subtotal, less the fees Shipr charges for operating the platform. Driver earnings for an order are calculated as the fare subtotal minus Shipr fees, where Shipr fees consist of a percentage fee of 10% of the fare subtotal plus a flat platform fee of $4.00.

• The vehicle rate card is part of the fare subtotal, so the Driver shares in it.
• Any added-insurance fee is not part of the fare subtotal; it is retained in full by Shipr and is not shared with the Driver.
• Tips: a customer may add an optional tip after a delivery is completed. One hundred percent of every tip is paid to the Driver — Shipr keeps no portion of it — and tips are in addition to, not part of, the fare subtotal and the earnings split described above.

Payouts

Driver earnings are settled to the Driver’s connected payout account on Shipr’s standard payout schedule at no charge. Shipr does not offer an instant cash-out and charges Drivers no payout fee.

Illustrative example

The following example shows how an order with a $52.00 fare subtotal is split. The figures are illustrative only; the amounts that apply to a given order depend on that order’s fare subtotal.

Refunds are made only in the situations below. There is no automatic or self-serve refund for a completed delivery, and no automatic credit for a late one.

Opening a dispute does not by itself entitle you to a refund. You can follow a dispute’s status in the portal, and any refund appears in your billing history. Claims for lost or damaged goods follow the Package Liability policy.

A refund returns money to the card or prepaid balance you paid with, and never exceeds the amount you paid for the order. Any added-insurance fee is refunded along with the rest of the charge when an order is refunded in full, and is otherwise part of the case-by-case review. We start a refund once it is decided; when it reaches your account depends on our payment processor and your card issuer or bank.

A Shipper may cancel an order from its account until work on it starts — that is, until the Driver starts the route or completes a pickup. Shipr retains a cancellation fee of 3% of the amount charged for that order, and the remainder is refunded to the Shipper. No fee applies to an order no Driver ever accepted: it is refunded in full. Once work has started, the order can no longer be cancelled from your account; contact support.

For refunds in every other situation, see Section 7.

Your organization's own Fleet is priced by a monthly Fleet plan, not per delivery. Fleet work carries no take-rate: Shipr takes no percentage fee and no flat platform fee from a delivery your Fleet covers, and pays nothing for it (Section 6). On every plan, a delivery carried by a Marketplace Driver is priced under Sections 2 to 5, and Shipr's fee on it is 10% of the fare subtotal plus the $4.00 flat platform fee, taken out of the fare (Section 6).

• Pay as you go: every organization starts on Pay as you go, which is free. It includes a one-time allowance of 100 Fleet miles for the organization. The allowance is granted once and does not renew. When it is used up, dispatching to your Fleet requires a paid plan; Marketplace deliveries stay available at the pricing in Sections 2 to 6. Pay as you go never turns into a paid plan on its own.
• Paid plans: Starter, Growth, and Pro are billed monthly at the prices above, only after your organization chooses a paid plan and consents at checkout (see the Terms of Service, Section 6).
• Fleet miles: a paid plan’s Fleet miles are a monthly allowance, counted on the deliveries your own Fleet covers. When a month’s Fleet miles are used up, you upgrade to a plan with a larger allowance to keep dispatching to your Fleet. There is no per-mile overage charge.
• Fleet seats and locations: when your organization needs more Fleet seats or locations than its plan includes, it upgrades to a plan that includes them. Drivers you list as contractors never count against your Fleet seats.
• Enterprise: Enterprise starts at $10,000 per month and is arranged with Shipr by written agreement. It is not sold at checkout, and its price and terms are the ones in that agreement.

Plans also differ in the product features they include, as listed at https://www.shiprsolutions.com/pricing. A feature listed there as upcoming is not yet available on any plan.

We may update this Policy from time to time. When we make material changes, we will update the effective date above and, where appropriate, provide additional notice. The pricing that applies to any individual order is always the pricing shown on that order’s quote at the time you authorize it.

If you have questions about fees, pricing, a charge, or a refund, contact us at support@shiprsolutions.com.