SMS / Text Messaging Consent Policy
Version 1.3 · Effective August 17, 2026
What you agree to when you give Shipr your phone number for text messages, the categories and frequency of those messages, how to stop them, and how we record your consent.
1. About this Policy
This SMS / Text Messaging Consent Policy explains how Shipr LLC ("Shipr," "we," "us," or "our") uses SMS text messages to communicate with you about the Shipr platform, and the choices you have. It applies to Shippers, their authorized users, and Drivers who provide a mobile phone number.
By providing your mobile phone number to Shipr, you consent to receive SMS text messages from us at that number, including messages sent using an automated system, for the purposes described below. This Policy supplements, and should be read together with, our Privacy Policy and Terms of Service.
2. Messages You Will Receive
When you consent, we may send you text messages in the following categories:
| Category | Examples |
|---|---|
| Delivery assignments and offers | New delivery offers and assignments, pickup and drop-off details, status and timing updates, and recipient or Shipper coordination messages |
| Account updates | Account verification and onboarding steps, payout and document status, and changes to your account or to your use of the Platform |
| Security alerts | Login and verification codes, suspicious-activity notices, and other messages that help keep your account secure |
These are transactional and service messages tied to your use of the Platform. We will not use this consent to send you marketing or promotional text messages without your separate, express consent.
3. Message Frequency and Rates
Message frequency varies and depends on how you use the Platform — for example, an active Driver may receive more messages on a busy day than on a quiet one. Standard message and data rates may apply, and these are charged by your mobile carrier under your plan; Shipr does not control and is not responsible for those charges. Please contact your carrier for details about your plan.
4. Opting Out and Getting Help
You can opt out of text messages at any time:
- Reply STOP to any message to opt out of further text messages. After you send STOP, we will send a single confirmation message and then stop sending you texts in that category.
- Reply HELP to any message to get help, including how to contact our support team.
You can also manage notification preferences in the app or by contacting support (see Section 9). If you opt out of security alerts or other essential service messages, we may not be able to deliver important account or safety information, and your ability to use certain features of the Platform may be limited. You may receive messages again if you later opt back in or provide your number again.
5. Consent Is Not a Condition of Use
Your consent to receive text messages is not a condition of purchasing any goods or services or of using the Platform. You may decline or withdraw consent at any time without losing access to the Platform, though some features that rely on text messaging may be limited.
6. Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to the transmission limitations and timeliness of your carrier, and we cannot guarantee that every message will be delivered or delivered on time.
7. How We Record Your Consent
To document your consent and meet our compliance and record-keeping obligations, when you opt in we log:
- The date and time (timestamp) you provided consent;
- The IP address associated with the device used to provide consent; and
- The exact consent language displayed to you at the time you opted in.
We retain these records for as long as needed to evidence your consent and to comply with applicable law. We handle this information in accordance with our Privacy Policy.
8. Changes to this Policy
We may update this Policy from time to time. When we make material changes, we will update the effective date above and, where appropriate, provide additional notice (for example, in the app). Your continued use of the Platform, and your continued receipt of text messages without opting out, after an update means you acknowledge the revised Policy.
9. Contact Us
If you have questions about this Policy or about the text messages you receive, contact us:
- Support email: support@shiprsolutions.com
- Shipr LLC